Contact / FAQs


Contact Us

Have Questions? We've got answers.

Our support team is available every business day of the week. You'll never wait for than 1-2 business days for a reply, guaranteed.

Email us anytime at: support@smartartbox.com

FAQs

How do I sign up for Smart Art?

Signing up is done by clicking Join.

How much does shipping cost?

Shipping is 100% free of charge throughout the United States! Additional charges may apply to International shipments.

Which carrier ships your boxes?

Boxes are shipped via USPS and DHL. All International mail is handed off to the appropriate country’s local Postal service, goes through customs, and is then delivered to the recipient.

How to change your shipping address?

If you want to change your shipping address, email us at support@smartartbox.com informing us of your wish to change your current shipping address. Provide the email address your account is under, the new shipping address and when you’d like this change to take affect.

When do I need to sign up to get the next box release?

Sign up on or before the 28th of the month to get the current box that will be released on the 1st of the following month! All orders processed after the 28th will ship the following month. For example, a purchase made on January 28th will be shipped February 1st. A purchase made on January 29th will be shipped March 1st.

When does Smart Art ship?

All boxes ship on the 1st of the month or the following business day depending on whether the day falls on a weekend or holiday. National shipments will receive a tracking notice once the box ships.

Past Boxes are shipped 5 - 7 days business days after being processed.

When should I expect my box?

We ship on the 1st of the month or the following business day depending on whether the day falls on a weekend or holiday. National shipments should arrive 2-6 business days after shipping, International shipments should arrive in 7-14 business days for most addresses outside the U.S. This shipping schedule applies to Gift Boxes as well.

Past Boxes are shipped 5 - 7 days business days after being processed. National shipments should arrive 2-6 business days after shipping, International shipments should arrive in 7-14 business days for most addresses outside the U.S.

Due to customs, and the local post in your country we make no guarantees for international deliveries. If you live outside of the United States, Canada, United Kingdom or Australia your boxes are shipped at your own risk.

What are your shipping limitations?

Smart Art ships to the United States and its territories, and internationally to:

International Countries  
Canada UK Ireland
Germany Australia New Zealand
Denmark Iceland Norway
Sweden Finland Switzerland
Austria Holland

 All orders shipping outside of the defined parameters, will be canceled and refunded.

How does billing work?

Signing up for Smart Art means opting into a subscription that bills you every month, or according to the subscription type chosen (1, 3, 6 and 12 month subscription options). Rebilling occurs around the 8th of the month. For example: Your first purchase was made on January 10th, your next payment will be processed on February 8th (Example based on 1 month subscription model).

How does Smart Art work?

Smart Art is a monthly recurring subscription service. We focus on finding the finest products to assist you in engaging your artistic mind, every month.

What’s inside Smart Art?

In each box you'll discover a unique project, and products that highlight different art periods. From Pop art to the Renaissance, we include only top brand, full size art supplies. Find out more about How it Works.

How much does it cost?

Smart Art brings high quality products and projects to your doorstep for $49.95 within the United States, additional charges may apply to International shipments.

How do I update my account information?

To update your account information, login using your email address and password, then click My Profile or My Subscription at the top of the website. If you have any questions or run into any problems, please contact our support team by emailing us at .

How do I cancel my account? (CANCELLATION POLICY)

If you are not completely satisfied with Smart Art Box, you can cancel your membership and discontinue your monthly payments at any time.

In order to cancel before you are renewed for the next shipment, you need to contact Smart Art Box prior to the renewal date on the 8th of each month.

Email: support@smartartbox.com and we'll respond promptly.

If your membership has already renewed and you'd like to cancel an upcoming shipment, you must request cancellation by the 28th of the month to be eligible for a refund.

IF YOU DO NOT CANCEL PRIOR TO THE TWENTY-EIGHTH DAY OF A CALENDAR MONTH, YOU CANNOT BE REFUNDED FOR THAT MONTH'S SHIPMENT. WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED. NOR DO WE ACCEPT RETURNS.

To contact us to request cancellation, simply email support@smartartbox.com. We'll get back to you promptly!

For more info, please see our terms of service.

How do I receive a refund?

If you would like to receive a refund, it must be requested within 72 hours (3 days) of your charge. If you do not cancel prior to the twenty-eighth day of a calendar month, you cannot be refunded for that month's shipment. We do not offer refunds on boxes that have already been shipped. Nor do we accept returns.

How do I contact you?

To contact us, please email us at support@smartartbox.com.

How Do Peacock Points Work?

Peacock Points are apart of the Smart Art Box Rewards Program. You can learn more by clicking Rewards.

How Do Coupons Work?

Smart Art occasionally offers Coupon codes that can be used to redeem a special offer. Please note that only one Coupon can be used toward an order. Coupon codes may have an expiration date, if you’re unsure if your Coupon is active or you’ve forgotten to apply your Coupon code, please contact us at support@smartartbox.com with your order number and the Coupon code you wish to use and we will be happy to assist you.

How do offers work?

Smart Art occasionally lists Offers, where you can find special Smart Art promotional boxes, as well as our favorite products in the box for as much as 50% off their original price! For specifics on ship dates and deliveries, please see the ‘Fine Print’ in each offer. You can also email us at support@smartartbox.com if you have any questions regarding your purchase of an Offer.